Refund policy

Eligibility for returns 

If exchanged,  the item must be in its original, unused condition. Product must be unused with original tags, and its original packages. Should not be chemically altered in any way. To start a return, contact us @email

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without an accepted request return will not be accepted.

Process for Requesting a Refund

At Hair fix collections we strive to offer the best service and products to our customers. If you are not completely satisfied with your purchase, we are here to help

• Contact our customer service team at [contact information].

• Provide proof of purchase and a detailed explanation of the issue.

• Refunds will be issued through the original payment method or as store credit

• Refund requests must be made within 14 days of the service or purchase date, which means you have 14 days after receiving your item to request a return

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, p lease contact us at help@aavyahair.com.